Serving all of New England

Insurance Advocates

Meet the skilled staff at McGrath Insurance

Our team of insurance experts advocates for your needs every step of the way in order to provide you with Freedom from Worry®. Please select which department you would like to contact.

Executive Team

Richard A. McGrath, President

richard-mcgrath-presidentAs a third-generation owner of McGrath Insurance, Richard has been with the company for 40 years. In addition to the overall management of the agency’s operations, his responsibilities include business development and consideration of new products and agency acquisitions. He has helped the agency exceed annual premiums of more than $20 million, and has grown the company to more than 20 employees with offices located in Sturbridge and Spencer.

As a leader in the insurance industry, Richard was recently recognized by the Society of Certified Insurance Counselors (CIC) for 20 years of leadership. He is committed to educating his staff, and has made it the company’s mission to educate all clients on making the right decisions to protect their business, personal, and life insurance needs.

Richard is a member of the Massachusetts Association of Insurance Agents (MAIA) and the Insurance Alliance. He is also a Certified Insurance Counselor (CIC) and Licensed Insurance Advisor (LIA). He earned his bachelor’s degree from Southern New Hampshire University (SNHU), and completed the Executive Leadership and Development Program at the University of Pennsylvania’s Wharton School.

Richard is a director of the New England Service Co. & Valley Water Systems, and a corporator of Southbridge Savings Bank and Harrington Hospital. He is also a member of the Worcester Economic Club. He served as a board of director for the Southbridge Credit Union for 22 years and is a former member of the Southbridge Rotary Club.

FUN FACT: In his spare time, Richard enjoys spending time with his wife and five children. He is an avid traveler and enjoys skiing trails in Colorado and throughout the New England region. He also enjoys sailing.

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Robert B. Muenzberg, Jr., Vice President of Sales

robert-muenzberg-vice-president-of-salesBob has worked in the insurance industry for more than 30 years. He began his career in 1983 as a customer service representative for both personal and commercial lines at the former Burnham Insurance Agency. After graduating from Aetna’s agency training school, Bob moved into sales where he began to focus exclusively on commercial lines.

Bob joined McGrath Insurance in 1990 where he continues to utilize his sales and customer service experience to not only grow the business, but develop lasting relationships with his clients. A Certified Insurance Counselor (CIC) and Licensed Insurance Advisor (LIA), Bob is an expert on medical device manufacturers, and worked in customer service and industrial sales for a manufacturing company in Southbridge early on in his career. He is also an expert on professional liability for healthcare and financial services.

He earned his bachelor’s degree from Colgate University. Bob is a director of Harrington Healthcare System and vice-chairman of Southbridge Savings Bank. He is also past president of the Tri-Community United Way and the Southbridge Rotary Club.

FUN FACT: Bob enjoys traveling to the Caribbean with his wife and spending time with his six grandchildren.

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Joanne R. Cancelmo, CFO & Vice President of Administration

joanne-cancelmo-cfo-vice-president-of-administrationJoanne has been working in finance for 25 years, and 13 of those years have been with McGrath Insurance. She is responsible for assessing organizational performance, developing tools and systems to provide critical financial and operation information, and making actionable recommendations on strategy and operations.

Joanne earned a Bachelor of Science in Accounting from Bryant University. In 1995, she earned her Certified Public Accountant (CPA) license and recently received her Chartered Global Management Accountant (CGMA) designation from the American Institute of CPAs (AICPA). Prior to joining the agency, Joanne spent 12 years in public accounting, nine of those years with Roland A. Gauthier, CPA.

FUN FACT: Every year, Joanne looks forward to the first boat ride around Whitin Reservoir in Douglas.

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Commercial Lines Department

Elissa Boos, Commercial Lines Account Manager

elissa-boos-commercial-lines-account-managerElissa has over 20 years of experience in the industry, and started working at the agency when she was in high school. She is licensed in Massachusetts and has her Certified Insurance Service Representative (CISR) designation. Elissa began her career in personal lines and was recently promoted to commercial lines. She received a certificate for completing the Commercial Lines CSR program at the Hartford School of Insurance. Elissa strives to deliver the best possible experience to her clients by providing them with quality service and protection.

FUN FACT: Elissa climbed to the top of Mount Washington last September. She is happily married with three fabulous children that keep her on her toes.

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Annette Cho, Commercial Lines Account Manager

annette-cho-commercial-lines-account-managerAnnette has over 15 years of business and investment-related experience. She holds a Bachelor of Science in Applied Mathematics and Economics from Brown University and has been with the agency for three years. Annette listens to the issues her clients are facing and then recommends the right insurance products to fit their business needs. She also holds her life and health license.

FUN FACT: Annette enjoys walking along the beaches of Ipswich with her family.

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Michele Savage, Commercial Lines Account Manager

michele-savage-commercial-lines-account-managerMichele began her career in health and life insurance, moving to commercial lines after starting with the agency eight years ago. She has worked in the industry for 17 years, and has her property and casualty license; she is also licensed for health, life and accident insurance. She is a Registered Health Underwriter (RHU) through the American College. Michele strives to help her clients select the appropriate coverage options to protect their interests and investments.

FUN FACT: Outside of work, Michele enjoys spending time with her husband and two children.

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Employee Benefits Department

Jennifer Krog, Employee Benefits Account Executive

jennifer-krog-employee-benefits-account-executiveJenn has worked in the insurance industry for more than 10 years, and has been with the agency for nine of those years. She is a Charter Benefit Consultant (CBC) and has earned certifications through the National Association of Health Underwriters (NAHU): Consumer Driven Health Care (CDHC) Certified, Patient Protection and Affordable Care Act (PPACA) Certified, and Self-Funded Certified. Jenn focuses on her clients’ needs first to provide quality service.

FUN FACT: Jenn enjoys keeping active with her kids and going for runs with her Australian Shepherd mix.

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Personal Lines Department

Darlene Ball, Personal Lines Manager

darlene-ball-personal-lines-managerLicensed in Connecticut, Darlene has worked in the insurance industry for 35 years, and has been with the agency for 13 years. Darlene takes our company mission to heart and carefully listens to her clients’ needs in order to better educate them on the coverage options that meet those needs.

FUN FACT: Darlene is a classic car enthusiast and enjoys showing off her bright orange 1929 Ford Model A at shows across New England.

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Stacie Bickerton, Personal Lines Account Representative

stacie-bickerton-personal-lines-account-representativeStacie started her career in the insurance industry 15 years ago and has been with the agency the entire time. She is a licensed personal lines producer. Stacie strives to share her knowledge of the industry with her clients so that they can make informed decisions about their coverage.

FUN FACT: Although everyone refers to her as Stacie, it’s not her real name. Stick with us long enough and maybe she’ll tell you her full name.

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Lori Kaszowski, Personal Lines Supervisor

lori-kaszowski-personal-lines-supervisorLori has been with the agency for 16 years, and has worked with personal lines insurance for 31 years. She has her property and casualty license and is currently working on her Certified Insurance Service Representative (CISR) designation. Lori uses her skills to build relationships with her clients and educate them on products that best suit their individual needs.

FUN FACT: When away from work, Lori enjoys being outdoors and spending time with her family.

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Tammy Morin, Personal Lines Account Representative

tammy-morin-personal-lines-account-representativeA licensed insurance producer, Tammy has been working in the industry for approximately 30 years. She uses her knowledge of insurance to provide her clients with an explanation of their policies and the benefits of that coverage so that they can better understand what it is they are purchasing and why.

FUN FACT: Tammy enjoys spending time outdoors, caring for the flowers in her home garden.

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Celeste Therrien, Personal Lines Senior Account Representative

celeste-therrien-personal-lines-senior-account-representativeCeleste has worked in the insurance industry for 30 years and has been with the agency for 17 of those years. She’s licensed in Massachusetts and Connecticut, and provides her clients with personal and quality service to support their constantly changing needs.

FUN FACT: In her spare time, Celeste enjoys going for long walks and has been doing volunteer work in the community for 29 years.

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Tailored Coverage

You should never have to compromise on your insurance protection. Every individual, business, and family has a unique set of needs that can’t be met with a one-size-fits-all quote. Our Freedom Plan lays the foundation for us to customize an insurance plan that’s tailored to your specific needs and risks at a competitive price.

Heart of New England

As a regional insurance agent and broker, we understand what it means to service our clients throughout New England. With two central offices, we understand the very specific risks of the region’s businesses and consumers and can tailor an insurance solution to meet your needs.

Educational Partner

Do you know what gaps may be hidden in your coverage, leaving you unprotected when disaster strikes? We pride ourselves on educating our clients on their coverage details, including the terms, limitations and conditions of their insurance policies. We also produce fresh content in our Resource Center that is timely and of most value to you.

Powerful Network

Our staff conducts extensive research to develop a custom insurance plan or risk management strategy for your personal or business needs. We then present you with a selection of programs from multiple insurance carriers that will protect your business equity or personal net worth.

Claims Center

What do you need to file a claim? When you’re dealing with a loss, you should be confident in knowing that our licensed staff will respond promptly. We handle claims on a more personal level, working directly with your insurance company throughout the entire process to ensure that your claim is settled both quickly and fairly.